Customer Testimonials
Very professional. Experience akin to a high end resort- immediate engagement, personal attention and attentive follow-up.
Excellent experience with my salesman, Jean-Paul! If I texted a question, he answered it within 5 minutes . Jean-Paul applies none of the usual salesman pressure or word salad. Bravo!
Excellent dealership and James was an amazing person to work with. He was helpful and was able to answer all of my questions.
Great sales and service experience at Jaguar/Land Rover of Manhattan! From my initial purchase to my first service visit I was totally impressed with Sasha’s quick help and honesty, and Catherine was 100% supportive with all my questions and needs. Highly recommend this dealer!!
The best diler ship! Very professional, very friendly! Big tank you for Catherine Vasquez! Highly recommend Land Rover of Manhattan!
Catherine is the best. Always has my car completed on time. Highly recommend to use her and her coworkers.
Javier looked after my car in my most recent service visit. As always, he was courteous and professional. I would highly recommend taking your LR to Jaguar LR Manhattan.
Exceptional Service from Heather! I had an outstanding experience thanks to Heather, the service advisor. From the moment I arrived, she was professional, knowledgeable, and attentive to my concerns. She kept me informed throughout the entire process, ensuring that my vehicle received the best care possible. Her friendly demeanor and commitment to customer satisfaction truly set her apart. I highly recommend Heather to anyone looking for top-notch service—I’ll definitely be returning because of her excellent support!
Great service! Matthew was very attentive. I got my car back in tip top shape.
Service at dealership was smooth and efficient. There was no hassle and the team was very informative with providing details on what needed to be done. Matthew Bechard was amazing.
Cristian was terrific. Got me in and out, kept me informed along the way. Great service.
First service appointment on this dealership after four years with another and overall I had a very positive experience. Super easy scheduling, excellent drop-off experience. They called and let me know all the work that needs to be done and asked for permission. Pickup was sameday and very easy. Highly recommended.
The service department is top notch and always provides white glove treatment. Glad to be a customer…
Helpful staff that takes great care with my vehicle. Christian is great and worked hard to make sure my vehicle service was done correctly and promptly.
Sacha is the best and most honest salesperson you will meet. He really listens to you and helps meet your need. Thank you to Sacha and James who helped us out.
Christian on the service team was excellent. Very friendly and returned my car in excellent condition.
The range rovers are amazing but have some issues as we all know. You need a good dealer to make the experience worthwhile.
Excellent service as always. Attentive and response to me and the car. Also prompt feedback on the car.
Pierre Noel at JLRM was the best! The entire experience was seamless. He was honest and warm and delivered the car I wanted without any issues and quickly. It took about an hour of phone calls to get me a car I wanted and when I drove in the next day, the car was waiting and within an hour I’d had traded in my old car and bought the new one and left the dealership. Pierre is the best.
I've been working with JLRM for ten-plus years, and each time it gets better and better. I recently had the pleasure of working with Frank Pascale, who immediately dispelled all those silly cliches about pushy, uninterested salespeople. He listens. He advises. And he doesn't push. Frank's one of the nicest, most professional members of JLRM I've worked with — matched only by his sincerity to make every customer, no matter what kind of deal they're doing, feel important. Thank you, Frank, for doing what you do ... and for reinforcing my family's choice to ALWAYS work ...
Great customer service. Helpful in every way. I definitely recommend this dealer when servicing your vehicle.
I would like to thank Heather Caligione for always had an Excellent service and explanation from you! I really appreciate for the time and effort you've always given to me.
Very good service and professional team. My 2016 Range Rover had engine cooling issue, luckyly i was not far from the dealership. They took my car right away, found the problem and resolved it ASAP. Advisors were very nice and professional, tachnician was very helpful as well and explained what was the problem. Definitely would recommend and only use this place.
Appointments always easy. Heather is amazing and solves all the problems. I wish all car dealerships where as good as this one.
Supper professional and friendly service. I believe Manhattan Jaguar Land Rover provides best service in industry. Thank you to all team.
Great customer service.. Excellent turn around time regarding appointments and completion of the service repairs..
I have a 2005 Range Rover hse and after going to many supposedly Range Rover repair shop and spending a lot of money trying to get my suspension fixed. I was charged for many parts in different repair shops and never getting it fixed properly. . I learned that Manhattan Range Rover labor rate was much higher than anyone else but in the long run it’s cheaper than all the other shops never fixing it properly. Plus the team is very helpful, friendly and you can see they all love their job. I highly recommend them. In short I spend over $6000 ...
James Z is absolutely beat in class, knowledgeable, efficiient and a pleasure to work with— my 6th RR with him!
best experience but sales and service sales=SACHA service=Cristian both are professional and amazing
Mark Resende is tops at customer service. Have had a 20 year relationship with the dealership and Mark is top shelf.
Sacha was incredible. Helped me through every step and ended up with exactly what I wanted.
Jermaine Velasco is the best! Repeat client! Have been using him for many years. Thank you
I HAD THE MOST PLEASANT SALES EXPERIENCE AT LAND ROVER MANHATTAN THANKS TO SACHA'S ENTHUSIASTIC AND PROFESSIONAL SALES TECHNIQUE. HE'S TRULY ONE OF A KIND. ALSO THANKS TO CRAIG THE BUSINESS MANAGER, TRANSPARENCY IS HIS BEST TRAIT AS WELL AS HIS MANNERISM AND HUMOR. I LEFT SO HAPPY WITH MY 2022 CERTIFIED LAND ROVER SPORT ESPECIALLY AFTER I HAD THE WORST EXPERIENCE AT LAND ROVER NEW ROCHELLE. SACHA MADE IT UP TO ME WITH HIS EXCEPTIONAL CUSTOMER SERVICE GREATNESS. THANK YOU!! HIGHLYYYYY RECOMMEND!!!!!
This is the 3rd car that we have leased from this dealership and we have dealt with the same salesperson (Sacha Von Lowenstein) every time. He is always sensitive and responsive to our concerns / needs in selecting the right vehicle. He always endeavors to match any other offer out there and that is why we keep coming back to him. He is an asset to this dealership.
I came across exactly the type of car I was looking for online but these guys were about 120 miles from my house. Tough proposition but I decided to give a call. I reached Jean-Paul in sales and explained our situation. He couldn’t have been more helpful and responsive. He said he’d hold the vehicle while we travel 3 hours by train to NYC. When we arrived he had the car detailed, top open and ready to be appreciated. The price was so good it made no sense to negotiate; 2019 Mercedes E450 Cabriolet with 8100 miles (not a typo). The car ...
Jermaine was terrific to work with. The car was in perfect condition and he walked us through all of the vehicle's functions and synched up our phones with the vehicle. Great experience and my wife loves her car. I am considering another car through the dealership due to the pleasant way we were treated.
Smooth and efficient, We where in and out of the dealership within 1 hour with our New to us Cpo Ramge rover, dealt with Jermaine and he had everything ready car and Finance paperwork ready for us, no surprises and everything was there as agreed upon Very happy with our purchase.
I have been buying Range rovers the last 12 years, and my go to guy is Jermaine Velasco, He has always been thorough with the paperwork and always offers the best Deals on the cars along with the other Maintenance packages and accessories, No high pressure selling easy to deal with and always upfront with everything. David B.
Very smooth process and attentive staff. Jermaine was excellent in showing us the car and ushering us through the process.
Jermaine at the Land River dealership is one of the best. I’m on my 2nd vehicle with him and I literally do not have to do any heavy lifting when it comes to acquiring or trading in. He did all the work! Thank you
I highly recommend this dealership and Jermaine in particular if you are looking to purchase a vehicle. I purchase a new car every 2-3 years and this is the only dealership that I have come back to for a second time. I had an exceptional experience 2 times in a row. I purchased my second Range Rover from Jaguar Land Rover of Manhattan. Jermaine in sales and Issac the GM made the car purchasing experience easy, stress free and enjoyable. Thank you!
LR Manhattan has been my go to for years. They always take care of me and the service is always on point. I just picked up my second custom-built RR and I’m super happy!! Thank you Jermaine!
My experience with Manhattan Range Rover was a surprise and a pleasure. My original intention was to get repairs done for my 13 year old Range Rover Sport. I called and hooked up with a salesperson named Jermaine Velasco. Being that it was Christmas weekend there was a limited hours and staff. I dropped my older car to get repaired and started to converse with Jermaine at the shop. With his knowledge and honesty one thing led to another. Jermaine convinced me and I ended up purchasing a new Range Rover Sport! I am so glad that I listened to Jermaine’...
Jermaine Velasco has been our sales rep for over 13 years. We have purchased, leased, sold over 11 JLR. He’s attentive and proactive and makes the transaction seamless. He even helps when my cars need to be serviced for various reasons. Jermaine is the main reason we continue to buy from JLR Manhattan!
Jermaine Velasco was my sales man, I highly recommend seeing him, he was very professional and helpful. Overall satisfied with Jaguar Land Rover Manhattan.
Great salesman, James was quick and answered all of my questions. Highly recommend this dealership and especially this salesman!
I highly recommend JLR of Manhattan. We leased our Jaguar F-Pace three years ago from Robert Perroni and have been very pleased with his service and support ever since. Robert was extremely helpful and responsive with our needs, including the buyout of our lease. This week, we had our F-Pace in for regular maintenance which was handled smoothly. A special thanks to Isabella Principe of the Sales Dept. who helped me with re-configuring the Jaguar Remote app for my smart phone. Isabella was very courteous, knowledgeable and responsive to all my needs regarding the use of the app.
Our experience purchasing a new 2023 Defender could not have been handled any better thanks to the honest professionalism of our salesman Jermaine Valesco. Due to supply chain issues the vehicle arrived about 6 months past originally expected date. Jermaine always kept us informed and managed the need to extend our current Velar lease with no additional expenses incurred. This is our 3rd Land Rover purchased from Jermaine. Effortless car buying with a highly professional team at Land Rover Manhattan. Thanks Guys, see you on next purchase! Anna Burke
If you ever need to get a Range Rover the best guy to deal with is Jermaine Velasco!!!!! He gives yoj personalized service from beginning to end and beyond. He is the best person in car sales I have been with. This guy is legit very helpful. Save your time and just look for Jermaine Velasco!!!!!
Worst service + receptionists. will never come back here again. my car has been at their location for over a week, half the staff can’t locate my car. they hang up on your face, promise a call back (which never comes by the way) and delay the pickup of your. also not even a loaner! have had no car for over a week.
I purchased a certified pre-owned vehicle with a 6 year extended warranty with the option of buying an additional year. The contract I received shows in writing that my extended warranty expired April of 2022, although when i went in for service where there were issues with the vehicle costing over $2,000 i was told that the extended warranty loaded into the database was listed as expired as of April of 2021. My vehicle was not in service at the purchasing dealer, but the warranty states the vehicle can be serviced at any Land Rover dealer. When contacting Manhattan Land Rover I was told ...
Be careful with Land Rover. I'm very disappointed with Land Rover engine quality as my car's mileage is only 23,000 miles, and to be a serious broken suddenly, three months from now, the manufacturer & dealer were not taken any action and not in responsibility. How's terrible?
Bad service you will have very hard time to contact their advisor, after service if same issue happens again, no one will pick up your call, read more about them before making deal with them
If I can give zero stars I will I’ve never experienced anything worse then this deal ship. This crappy dealership never answers the phone and don’t ever come here you’re wasting all your money to get no answers and no call back avails this dealership and someone should have to shut down this place.
These people are big time CROOKS and LIARS. Dropped off my car for the second time to get some faults corrected caused by JLD. Bill comes out to $6000+ again. Take note: These faults made by the JLD. My hood wouldnt shut. My booster brakes busted, my keys arent working, driver side windows main switch not working. JLD had my car for more than 4 months!!!! NOTHING WAS done!!! Called to get an update and got a text from JAY with a new bill!!!! additional faults had been added!!! Now i have to change my battery?!?!?! now i need a mirror assembly!?!?! ...
Run away. My Range Rover has been back 8 times over 3 months to fix the HVAC. Still isn’t fixed. Today I was told the service manager would call me to give me a status update. No call. They never call or text to update you on the status of your vehicle. Comically awful service. Run….
The service of my Jaguar Fpace at Jaguar Manhatten is the worst experience I have ever encountered. I had 4 new tires, brakes, rotors, pads and windshield wipers replaced. This was a very expensive endeavor but I trusted there service from previous experiences. When my car was returned to me, I was missing my weathertech trunk liner, Yetti cooler and snow brush. Ive been in contact with the service manager Ben and service rep Catherine. There has been no urgency or care to rectify my stolen property. The service department should be ashamed. Manhatten Jaguar and Land Rovers owners beware !
APPALLING! I would have given no stars. The service reception department is not capable of the most basic functions - from ignoring requests to non-communication - while they did not address the problems I had. I didn't realize that a Range Rover sport would be so badly manufactured, and even less that their service would be so incompetent.
It's never fun when something goes wrong with your car and you need to bring it in for service. So when it happens, you want the right people on your side. People who are as professional as they are pleasant to work with. People who have your back throughout the process. Marcelo Gloria over at Manhattan Land Rover is one such person. He was friendly, fair, and, without fail, genuinely ready to help, including giving me his personal cell number to call him directly with questions. He and his team — people like Catherine Vasquez and Slava (the most meticulous ...
One of the best dealerships I’ve dealt with in my 45 years of car ownership. I get a new car every 2-3 years. Isaac, the GM, and Ben, the Service manager, have gone over and shove multiple times since getting my I-Pace in September. I wholeheartedly recommend Jaguar land Rover of Manhattan, both sales snd service.
Horrible service! Completely unhelpful. Won't answer phones, return calls or communicate. Each time I took my LR4 in for service they made mistakes and then refused to fix them. I am done using them. Totally incompetent! Don't go!
Service manager and the staff ( Karen Casado) were courteous and responsive. Kept me apprised of status and delivered my car to my garage when completed.
This place is misery at its finest. Nobody works, nobody help, nobody cares, starts with the GM Isaac. Clowns. DO NOT GO HERE FOR YOUR CAR!
Dealership is under very bad management. Employees don't know what other departments are doing. Full of false promises, dates and numbers. If you are buying a JLR you don't need to accept this bad service.
Extremely bad service.Staff were rude and very unprofessional. I scheduled a oil change 2weeks in advance.They assures mw the car would be ready in max 1.5hours.I called again the morning of the appointment to double check.I drove 1 hour to the appointment to be told the car had to stay 24hours for a oil change.They didn’t offer a loaner or were not apologetic in any way .
Unresponsive - do not go here. It will be a waste of your time. I recommend Larchmont. They actually answer the phone and provide a service.
jaguar f-pace service professional lairs telling stories about fires that cut their telephone service promise to call you back in a second nobody called! glazer,v., m.d.
worst dealt sales man on email ,I have no words to say to this sales man I dealt with was horrible. through email, that email didn't make me buy anything from this dealer ship, I brought my car on a higher price some where else.
The salesperson was borderline rude and showed no interest of selling anything. I don't want to put his name down given the situation the country is in. Don't want to hurt anyone's job security. He said he sold so many cars in last few days. That's likely the reason he acted that way. We stepped in the dealership with the intent to make a quick purchase as we need a car very soon. Immediately we felt the coldness, which really puzzled us. This shouldn't happen in any car dealership, let alone a so called luxury ...
Purchased a Range Rover for well over six figures. Dealer refused to pay the $250 to deliver the car to my Hamptons home. Lost a customer for $250
I always wait for my car because I live so far. Karen and Ben helped me and my little one wanted to stay by Karen desk and she was so patient and didn't mind the mess and noise he was making. It's also nice to see Ben is promoted to Service Manager
I tried to make arrangements to speak to someone in the service department, and was transferred to voicemail 5 times, after I was assured I would speak to someone.
would give a minus 10 review if possible - worst possible service in the industry - i am sure that KIA has better service - i am going to make it my mission to point out that all the positive reviews are fake reviews as nobody has reviewed anything other than JLR of Manhattan - changing ownership has changed nothing other than spending money on getting fake reviews – my Range Rover Supercharged has 53,012 miles and the engine died due to the timing belts being off and they wanted $38,305.95 to repair – when Land Rover asked why I did not bring it in ...
Land Rover service is excellent thanks to Sean who is always there, car is always cleaned and on time as promised, highly recommend this dealership
Land Rover Manhattan “ROCKS”. I just picked up my new “Range Rover Sport” from Manhattan JLR. An incredible Dealership where I dealt with a knowledgeable, honest and straight shooting salesperson Zhengiz “James” Zaku as well the “non-pushy” credit manager named James Lanzarone. .. That is, I started looking for a Range Rover Sport over 7 months ago. At the beginning of my search in February I visited several local Long Island Dealerships. There were no lease deals on the Sport to be given and I always left feeling the sales people were giving me a “ take it or leave it attitude.” I ...
Good luck trying to get a hold of anyone. We dropped our car for repair on 1st or June. They said someone will call back and give an estimate and time frame. After calling 30-40 times someone called back and nothing was done for days and then they gave us 11000 bill for a 2000 job. In addition we didn’t get the car for over 40 days for a very minor work. In addition when we collected the car it was dirty. After speaking to manager he just said that the cars are in demand....this is worst dealership ever
I called to make an appt with another dealership and I was told a date after my warranty expired and I explained to them I needed help now and they told me they would fit me in if it was an emergency. I called and Karen picked up and she asked me to come in the next morning and also informed me she can wait for me that same day if I made it before 6:30pm, she will waited for me. I was able to fix my car under warranty and she won a loyal customer out of me. She ...
I took my Range Rover here less than 30 days after purchasing it from a different Jaguar Land Rover dealership. The first thing they did was look me up and down and ask me several times where I purchased the vehicle. I had all my paperwork and prof of sale plus my warranty information and they still weren’t eager to help me. They advised me to take it back to the dealership I purchased from. The worst part of all of this is I had to wait 3 weeks for this appointment for them to offer me no help! This is ...
Jean-Paul Drouillard is my sales rep. He’s one of the most impressive sales person I’ve ever met. He knows what he’s talking about, any questions or concerns are met and answered. There a no pressure environment so there’s no one hounding you constantly. Jean Paul sat down with me and discussed all the aspects of leasing, which I wasn’t aware of and eased my concerns. Someone I will go back to. Jim Pizzo
I recently brought my Jaguar in for service and the team was fantastic. They quickly got my vehicle checked in and I was out doing my thing. They were prompt in getting the work done and when I arrived to pick it up the vehicle was waiting for me. I have purchased 2 Jaguars from Manhattan in the last 7 months, which were great experiences, but this was my first time in service and it was truly a great experience.
Just purchased my second Jaguar from Jaguar of Manhattan. The entire staff is focused on the customer. They make the car buying experience easy, pressure-less, stress free and enjoyable. Thank you Jaguar of Manhattan.
We just picked up our brand new Land Rover from Robert Faraoni. We found the one we wanted online and called to get more information. Robert was extremely helpful and responsive. We made him an offer and it was accepted. We didn't have to haggle or go back and forth for days. It was all ridiculously simple and smooth. We feel like we got an excellent deal which makes the whole thing even better. The paperwork was sent over quickly and the deal was done within a day or so. We flew to NYC to pick it up and ...
Purchase a new RR. The team were professional and efficient. The process was completed within 2 days. Couldn’t be more helpful and make the experience of buying a new car easy.
Worst service, over priced and a total ripoff. Dropped the car off for some error message and they didn't bother doing what I asked. They wanted a $3500 to replace a water pump, I was told that it requires 9 hours to do the work witch it is ridiculous. I was told that it was very difficult work to be done. I ended up buying all the parts that was needed to do the work, water pump, inlet pipe, two O ring gasket for less then $290 from a Range Rover dealer and got the work done by my self and toke ...
The WORST service possible. This is my third experience with them. Dropped the F-Pace off for a scheduled service by 8 am. Was told service manager would be in later and would call to confirm issues. 2 pm now and have called and left message for service manager - no call back. Called reception again who says I can only speak to service manager but she is busy. Can't even tell me if car is being worked on or if it will be ready by end of day. Last time it took 3 days for them to fix minor issues. Just after ...
Anthony Mckay Went to this dealership in August to purchase a Range Rover I had in mind with the color and accessories that I wanted included ..sales rep.I was given was Jermaine Velasco Right from the start Jermaine listened to what I wanted and started the process .Once in dealership I saw another higher price Range Rover I was interested in but the Main thing was Jermaine wasn’t like a used car salesman trying to get me to get another higher price model with extra stuff I wasn’t sure about .He gave me the Pros and Cons ...
Steven Schneier was my salesperson at Land Rover Manhattan. He was great to work with! My Range Rover HSE is exactly what I wanted. Very cool! We built the car together. We negotiated a fair price and he delivered an awesome car. Steven took time to go though the rover w me after delivery and we set up to my specifications. I don’t write reviews often. But the experience here was excellent. I look forward to recommending Steven to my pals. 5 star experience.
Over a month to get an appointment for a one year old Range Rover with a short. Then billed me for un needed service and refused to do an inspection without replacing 2 tires for 1500$ 😂😂😂. And this took 10 days. Oh and I got the car back with the check engine like on. $100,000 for this. No thanks.
Just purchased a CPO Range Rover Sport from a dealer in South Jersey. Since Manhattan is literally across the river (I can see them from my apartment in Weehawken), I was intent on making them my service center of choice. As I was driving through the Lincoln Tunnel, I heard my key lock cover come off of my driver side door. After my meetings in the city, I drove right over to JLR Manhattan and told them what happened. The service advisor said it would take a few days to see if that part was under warranty (huh?). Anyway, it'...
No need to waste your time even reading this review, much less dealing with Jaguar Land Rover Manhattan, They are simply with worst dealership experience you will ever have. Period. Avoid at all costs.
It is unthinkable that my car has been with the service department for over a week without a loaner car being offered or available . It is nearly impossible to reach or get information from the service staff regarding status updates . Mind you the actual service on my car is scheduled just for a couple of hour but the lack of parts( bolts ) available has caused a 2 day delay.Frustrated owner!!!!!!!!!!