Customer Testimonials
Picked up my new Range Rover Sport Dynamic the other day—an excellent vehicle. A huge thank you to my sales advisor, Fitzroy Stewart, for helping me find the perfect car. I’m extremely happy with the outcome, and the entire process was smooth and seamless from start to finish.
Out of towner with an unexpected visit to JLR Manhattan. Will be traveling into NYC more, glad to know I have a trusted team with Service Advisor Mathew B. Felt very much looked after.
Experience was great but don't offer to wash the car when you don't let the water touch the car. Rims were left as dirty as they came in.
Let's face it, anyone stating that Land Rover's are unreliable and breakdown often don't maintain them properly. If you want to keep your vehicle running, stick to working with a great dealer like Land Rover Manhattan. Our Range Rover Sport has 217,000 miles (and counting) and working with a great dealer like this will keep your vehicle running smoothly.
Jaguar Land Rover Manhattan is my GO-to for almost 10 years. Very professional and solid work.
Great service and communication about costs and timing. Much friendlier staff than other dealerships I’ve been too!
We’ve worked with Land Rover Manhattan since 2005, and appreciate their professionalism, skill and thoroughness. They have kept our Land Rover running strong throughout the years. The service team are true Land Rover experts.
Have been using this dealership since my first Range Rover in 2003. Have always serviced my Range Rovers at the Manhattan dealership. They are first rate- articulate- professional -knowledgeable - The service manager-Benny Leung - is special ! They are completely customer oriented.
Just picked up a Range Rover Sport that is the fourth vehicle we have purchased from Land Rover Manhattan. Always a very professional experience with Isaac and the team. Attention to detail, professionalism and expertise is what we have come to appreciate from the team at Land Rover Manhattan. I would highly recommend them to anyone in the market for a new or preowned Land Rover.
Great customer service and good prices. No hidden charges or dealer fees they are honest and straightforward to deal with, no bait and switch. The only thing I would suggest for improving is knowledge of the options being sold in the car but otherwise they are very professional and courteous.
As always excellent customer service. Seamless and easy, I have been with the Manhattan dealership since 2018
I’ve reached out to Catherine V on numerous occasions at all imaginable hours, and she has consistently offered exceptional service with immediacy. As a new driver it’s great to have someone like her offering resources and providing insight on various matters to keep me safe and secure on the road. She genuinely puts effort in while doing so with a pleasant smile always - highly thankful!
I had an amazing first time experience with Land Rover. Brought my Discovery Sport in to be checked out and really appreciated the attentive service. Matthew took the time to talk me thought my options and what would work best for me. I felt informed and confident from start to finish! Everyone I encountered was amazing.
Outstanding service and very professional starting from sales to servicing you vehicle, Robert Farroni & Liz Perez they are so amazing.
Amazing service for many years now. The service is always professional, solutions oriented, time efficient and customer oriented. Ben L. And Javier are the best!
Frank Pascale was great to work with. Quick and easy transaction. He was very responsive as well. Highly recommended.
I have always found this dealership to offer great and timely service. Been going for over 10 years and they are always prompt and professional. Liz was my new service representative and she was terrific with communication.
Awesome service when I think of going to this dealership, Benny Leung is one of the people that makes me keep coming back . He was my service representative for many years and is now a manager. A true professional, caring, honest a committed and dedicated person. He treats me to this day as if I am his only customer. Always seeks to make sure I am getting the best service possible. Up on arrival I am greeted with the check in crew with a smile and pleasantries. The check out team are also a pleasant team. 5 stars
JLR Manhattan services are proficient, meticulous, and utterly solution oriented. The management and staff members go over and beyond to accommodate and guarantee the satisfaction of their clients. Every customer is attended to as VIP regardless of vehicle model ownership, and the relationship as amiable family and friend.
Fitzroy was suoer helpful and made everything easy! Service and support are consistently prompt and good
My rep Shelly is incredibly patient and provided prompt, efficient and thorough service. I would highly recommend this specific dealership as they go beyond and above within their service.
I will never run out of compliments for Heather, who is as friendly as she is professional. Your car is in excellent hands, without surprises. Highest recommendation to Heather and JLR of Manhattan.
Catherine and Marcelo continue to provide great support, stepping up to the plate always. They kept me informed throughout and worked to expedite a fast turnaround based on my needs. Highly appreciated!
Pierre was very patient and worked with me to secure the exact car I wanted all the while getting me top dollar for my trade
Catherine has been an absolute lifesaver when it comes to my car. From scheduling the appointment to getting me in and out in a flash, she made the whole experience super smooth. She’s incredibly kind, honest, and caring, and I’m so glad I chose Land Rover of Manhattan.
Excellent in particular Heather was as always so helpful. Manny thanks. Can’t praise her enough.
Guys are great. The dealer exceeds expectations from service department to sales department. Very friendly and completes service in a timely manner. The sales department Frank is very knowledgeable and tries to accommodate you in every way possible Service department gives quick and courteous service I would highly recommend this dealer for all of your LandRover needs.
Service was great. Everything was punctual. Team was great. Service was great and professional. I am very happy.
In or out of her office Heather Caligione always you can count on! Thank you for always be my hero! Haha
The sales associate, Frank Pascale was friendly , and professional and worked hard to comply the sale . The administrative part of the transaction was also completed with a minimum of inconvenience. Thanks you
Great customer Service! My vehicle was handled with care. Matthew Bechard provided outstanding service. This is an Exceptional dealership!
Heather was my service representative. She was able to diagnose several diesel related issues with my Range Rover Sport TD6 and have the cost covered under my cars warranty. I would highly recommend Heather and Land Rover of Manhattan.
James zaku is excellent, he was able to get me an octa and I love it. Thank you Land Rover Manhattan!
Good job keep up the good work i wiil recomend my other jag owner thanks
Isaac and Sacha were amazing to work with. Great pricing service and delivery. They are the best!!!
Very professional. Experience akin to a high end resort- immediate engagement, personal attention and attentive follow-up.
Excellent experience with my salesman, Jean-Paul! If I texted a question, he answered it within 5 minutes . Jean-Paul applies none of the usual salesman pressure or word salad. Bravo!
Excellent dealership and James was an amazing person to work with. He was helpful and was able to answer all of my questions.
Great sales and service experience at Jaguar/Land Rover of Manhattan! From my initial purchase to my first service visit I was totally impressed with Sasha’s quick help and honesty, and Catherine was 100% supportive with all my questions and needs. Highly recommend this dealer!!
The best diler ship! Very professional, very friendly! Big tank you for Catherine Vasquez! Highly recommend Land Rover of Manhattan!
Catherine is the best. Always has my car completed on time. Highly recommend to use her and her coworkers.
Javier looked after my car in my most recent service visit. As always, he was courteous and professional. I would highly recommend taking your LR to Jaguar LR Manhattan.
Exceptional Service from Heather! I had an outstanding experience thanks to Heather, the service advisor. From the moment I arrived, she was professional, knowledgeable, and attentive to my concerns. She kept me informed throughout the entire process, ensuring that my vehicle received the best care possible. Her friendly demeanor and commitment to customer satisfaction truly set her apart. I highly recommend Heather to anyone looking for top-notch service—I’ll definitely be returning because of her excellent support!
Great service! Matthew was very attentive. I got my car back in tip top shape.
Service at dealership was smooth and efficient. There was no hassle and the team was very informative with providing details on what needed to be done. Matthew Bechard was amazing.
Cristian was terrific. Got me in and out, kept me informed along the way. Great service.
First service appointment on this dealership after four years with another and overall I had a very positive experience. Super easy scheduling, excellent drop-off experience. They called and let me know all the work that needs to be done and asked for permission. Pickup was sameday and very easy. Highly recommended.
The service department is top notch and always provides white glove treatment. Glad to be a customer…
Helpful staff that takes great care with my vehicle. Christian is great and worked hard to make sure my vehicle service was done correctly and promptly.
Sacha is the best and most honest salesperson you will meet. He really listens to you and helps meet your need. Thank you to Sacha and James who helped us out.
Christian on the service team was excellent. Very friendly and returned my car in excellent condition.
The range rovers are amazing but have some issues as we all know. You need a good dealer to make the experience worthwhile.
Excellent service as always. Attentive and response to me and the car. Also prompt feedback on the car.
Pierre Noel at JLRM was the best! The entire experience was seamless. He was honest and warm and delivered the car I wanted without any issues and quickly. It took about an hour of phone calls to get me a car I wanted and when I drove in the next day, the car was waiting and within an hour I’d had traded in my old car and bought the new one and left the dealership. Pierre is the best.
I've been working with JLRM for ten-plus years, and each time it gets better and better. I recently had the pleasure of working with Frank Pascale, who immediately dispelled all those silly cliches about pushy, uninterested salespeople. He listens. He advises. And he doesn't push. Frank's one of the nicest, most professional members of JLRM I've worked with — matched only by his sincerity to make every customer, no matter what kind of deal they're doing, feel important. Thank you, Frank, for doing what you do ... and for reinforcing my family's choice to ALWAYS work ... Read More DealerRater - Nov 19, 2024
Great customer service. Helpful in every way. I definitely recommend this dealer when servicing your vehicle.
I would like to thank Heather Caligione for always had an Excellent service and explanation from you! I really appreciate for the time and effort you've always given to me.
Very good service and professional team. My 2016 Range Rover had engine cooling issue, luckyly i was not far from the dealership. They took my car right away, found the problem and resolved it ASAP. Advisors were very nice and professional, tachnician was very helpful as well and explained what was the problem. Definitely would recommend and only use this place.
Appointments always easy. Heather is amazing and solves all the problems. I wish all car dealerships where as good as this one.
Supper professional and friendly service. I believe Manhattan Jaguar Land Rover provides best service in industry. Thank you to all team.
Great customer service.. Excellent turn around time regarding appointments and completion of the service repairs..
I have a 2005 Range Rover hse and after going to many supposedly Range Rover repair shop and spending a lot of money trying to get my suspension fixed. I was charged for many parts in different repair shops and never getting it fixed properly. . I learned that Manhattan Range Rover labor rate was much higher than anyone else but in the long run it’s cheaper than all the other shops never fixing it properly. Plus the team is very helpful, friendly and you can see they all love their job. I highly recommend them. In short I spend over $6000 ... Read More DealerRater - Oct 15, 2024
James Z is absolutely beat in class, knowledgeable, efficiient and a pleasure to work with— my 6th RR with him!
best experience but sales and service sales=SACHA service=Cristian both are professional and amazing
Mark Resende is tops at customer service. Have had a 20 year relationship with the dealership and Mark is top shelf.
Sacha was incredible. Helped me through every step and ended up with exactly what I wanted.
Jermaine Velasco is the best! Repeat client! Have been using him for many years. Thank you
I HAD THE MOST PLEASANT SALES EXPERIENCE AT LAND ROVER MANHATTAN THANKS TO SACHA'S ENTHUSIASTIC AND PROFESSIONAL SALES TECHNIQUE. HE'S TRULY ONE OF A KIND. ALSO THANKS TO CRAIG THE BUSINESS MANAGER, TRANSPARENCY IS HIS BEST TRAIT AS WELL AS HIS MANNERISM AND HUMOR. I LEFT SO HAPPY WITH MY 2022 CERTIFIED LAND ROVER SPORT ESPECIALLY AFTER I HAD THE WORST EXPERIENCE AT LAND ROVER NEW ROCHELLE. SACHA MADE IT UP TO ME WITH HIS EXCEPTIONAL CUSTOMER SERVICE GREATNESS. THANK YOU!! HIGHLYYYYY RECOMMEND!!!!!
This is the 3rd car that we have leased from this dealership and we have dealt with the same salesperson (Sacha Von Lowenstein) every time. He is always sensitive and responsive to our concerns / needs in selecting the right vehicle. He always endeavors to match any other offer out there and that is why we keep coming back to him. He is an asset to this dealership.
I came across exactly the type of car I was looking for online but these guys were about 120 miles from my house. Tough proposition but I decided to give a call. I reached Jean-Paul in sales and explained our situation. He couldn’t have been more helpful and responsive. He said he’d hold the vehicle while we travel 3 hours by train to NYC. When we arrived he had the car detailed, top open and ready to be appreciated. The price was so good it made no sense to negotiate; 2019 Mercedes E450 Cabriolet with 8100 miles (not a typo). The car ... Read More DealerRater - Jul 28, 2023
Jermaine was terrific to work with. The car was in perfect condition and he walked us through all of the vehicle's functions and synched up our phones with the vehicle. Great experience and my wife loves her car. I am considering another car through the dealership due to the pleasant way we were treated.
Smooth and efficient, We where in and out of the dealership within 1 hour with our New to us Cpo Ramge rover, dealt with Jermaine and he had everything ready car and Finance paperwork ready for us, no surprises and everything was there as agreed upon Very happy with our purchase.
I have been buying Range rovers the last 12 years, and my go to guy is Jermaine Velasco, He has always been thorough with the paperwork and always offers the best Deals on the cars along with the other Maintenance packages and accessories, No high pressure selling easy to deal with and always upfront with everything. David B.
Very smooth process and attentive staff. Jermaine was excellent in showing us the car and ushering us through the process.
Jermaine at the Land River dealership is one of the best. I’m on my 2nd vehicle with him and I literally do not have to do any heavy lifting when it comes to acquiring or trading in. He did all the work! Thank you
I highly recommend this dealership and Jermaine in particular if you are looking to purchase a vehicle. I purchase a new car every 2-3 years and this is the only dealership that I have come back to for a second time. I had an exceptional experience 2 times in a row. I purchased my second Range Rover from Jaguar Land Rover of Manhattan. Jermaine in sales and Issac the GM made the car purchasing experience easy, stress free and enjoyable. Thank you!
LR Manhattan has been my go to for years. They always take care of me and the service is always on point. I just picked up my second custom-built RR and I’m super happy!! Thank you Jermaine!
My experience with Manhattan Range Rover was a surprise and a pleasure. My original intention was to get repairs done for my 13 year old Range Rover Sport. I called and hooked up with a salesperson named Jermaine Velasco. Being that it was Christmas weekend there was a limited hours and staff. I dropped my older car to get repaired and started to converse with Jermaine at the shop. With his knowledge and honesty one thing led to another. Jermaine convinced me and I ended up purchasing a new Range Rover Sport! I am so glad that I listened to Jermaine’... Read More DealerRater - Jan 14, 2023
Jermaine Velasco has been our sales rep for over 13 years. We have purchased, leased, sold over 11 JLR. He’s attentive and proactive and makes the transaction seamless. He even helps when my cars need to be serviced for various reasons. Jermaine is the main reason we continue to buy from JLR Manhattan!
Jermaine Velasco was my sales man, I highly recommend seeing him, he was very professional and helpful. Overall satisfied with Jaguar Land Rover Manhattan.
Great salesman, James was quick and answered all of my questions. Highly recommend this dealership and especially this salesman!
I highly recommend JLR of Manhattan. We leased our Jaguar F-Pace three years ago from Robert Perroni and have been very pleased with his service and support ever since. Robert was extremely helpful and responsive with our needs, including the buyout of our lease. This week, we had our F-Pace in for regular maintenance which was handled smoothly. A special thanks to Isabella Principe of the Sales Dept. who helped me with re-configuring the Jaguar Remote app for my smart phone. Isabella was very courteous, knowledgeable and responsive to all my needs regarding the use of the app.
Our experience purchasing a new 2023 Defender could not have been handled any better thanks to the honest professionalism of our salesman Jermaine Valesco. Due to supply chain issues the vehicle arrived about 6 months past originally expected date. Jermaine always kept us informed and managed the need to extend our current Velar lease with no additional expenses incurred. This is our 3rd Land Rover purchased from Jermaine. Effortless car buying with a highly professional team at Land Rover Manhattan. Thanks Guys, see you on next purchase! Anna Burke
If you ever need to get a Range Rover the best guy to deal with is Jermaine Velasco!!!!! He gives yoj personalized service from beginning to end and beyond. He is the best person in car sales I have been with. This guy is legit very helpful. Save your time and just look for Jermaine Velasco!!!!!
Worst service + receptionists. will never come back here again. my car has been at their location for over a week, half the staff can’t locate my car. they hang up on your face, promise a call back (which never comes by the way) and delay the pickup of your. also not even a loaner! have had no car for over a week.
I purchased a certified pre-owned vehicle with a 6 year extended warranty with the option of buying an additional year. The contract I received shows in writing that my extended warranty expired April of 2022, although when i went in for service where there were issues with the vehicle costing over $2,000 i was told that the extended warranty loaded into the database was listed as expired as of April of 2021. My vehicle was not in service at the purchasing dealer, but the warranty states the vehicle can be serviced at any Land Rover dealer. When contacting Manhattan Land Rover I was told ... Read More DealerRater - Jun 17, 2022
Be careful with Land Rover. I'm very disappointed with Land Rover engine quality as my car's mileage is only 23,000 miles, and to be a serious broken suddenly, three months from now, the manufacturer & dealer were not taken any action and not in responsibility. How's terrible?
Bad service you will have very hard time to contact their advisor, after service if same issue happens again, no one will pick up your call, read more about them before making deal with them
If I can give zero stars I will I’ve never experienced anything worse then this deal ship. This crappy dealership never answers the phone and don’t ever come here you’re wasting all your money to get no answers and no call back avails this dealership and someone should have to shut down this place.
These people are big time CROOKS and LIARS. Dropped off my car for the second time to get some faults corrected caused by JLD. Bill comes out to $6000+ again. Take note: These faults made by the JLD. My hood wouldnt shut. My booster brakes busted, my keys arent working, driver side windows main switch not working. JLD had my car for more than 4 months!!!! NOTHING WAS done!!! Called to get an update and got a text from JAY with a new bill!!!! additional faults had been added!!! Now i have to change my battery?!?!?! now i need a mirror assembly!?!?! ... Read More DealerRater - Dec 9, 2021
Run away. My Range Rover has been back 8 times over 3 months to fix the HVAC. Still isn’t fixed. Today I was told the service manager would call me to give me a status update. No call. They never call or text to update you on the status of your vehicle. Comically awful service. Run….
The service of my Jaguar Fpace at Jaguar Manhatten is the worst experience I have ever encountered. I had 4 new tires, brakes, rotors, pads and windshield wipers replaced. This was a very expensive endeavor but I trusted there service from previous experiences. When my car was returned to me, I was missing my weathertech trunk liner, Yetti cooler and snow brush. Ive been in contact with the service manager Ben and service rep Catherine. There has been no urgency or care to rectify my stolen property. The service department should be ashamed. Manhatten Jaguar and Land Rovers owners beware !
APPALLING! I would have given no stars. The service reception department is not capable of the most basic functions - from ignoring requests to non-communication - while they did not address the problems I had. I didn't realize that a Range Rover sport would be so badly manufactured, and even less that their service would be so incompetent.
It's never fun when something goes wrong with your car and you need to bring it in for service.
So when it happens, you want the right people on your side. People who are as professional as they are pleasant to work with. People who have your back throughout the process.
Marcelo Gloria over at Manhattan Land Rover is one such person.
He was friendly, fair, and, without fail, genuinely ready to help, including giving me his personal cell number to call him directly with questions. He and his team — people like Catherine Vasquez and Slava (the most meticulous ... Read More DealerRater - Aug 27, 2021
One of the best dealerships I’ve dealt with in my 45 years of car ownership. I get a new car every 2-3 years. Isaac, the GM, and Ben, the Service manager, have gone over and shove multiple times since getting my I-Pace in September. I wholeheartedly recommend Jaguar land Rover of Manhattan, both sales snd service.
Horrible service! Completely unhelpful. Won't answer phones, return calls or communicate. Each time I took my LR4 in for service they made mistakes and then refused to fix them. I am done using them. Totally incompetent! Don't go!
Service manager and the staff ( Karen Casado) were courteous and responsive. Kept me apprised of status and delivered my car to my garage when completed.
This place is misery at its finest. Nobody works, nobody help, nobody cares, starts with the GM Isaac. Clowns. DO NOT GO HERE FOR YOUR CAR!
Dealership is under very bad management. Employees don't know what other departments are doing. Full of false promises, dates and numbers. If you are buying a JLR you don't need to accept this bad service.
Extremely bad service.Staff were rude and very unprofessional. I scheduled a oil change 2weeks in advance.They assures mw the car would be ready in max 1.5hours.I called again the morning of the appointment to double check.I drove 1 hour to the appointment to be told the car had to stay 24hours for a oil change.They didn’t offer a loaner or were not apologetic in any way .